Refund Policy
When a refund applies
A full refund may be issued if your booking cannot be confirmed or our partner cannot provide the service.
When a refund does not apply
Partial or no refund may apply if the cancellation falls outside the allowed period, the service has already been completed, or the customer does not appear for pickup.
Processing times
Approved refunds are generally processed within 5–10 business days.
Refunds to the original payment method
Refunds are returned to the original payment method where the payment was processed by a third-party payment provider. The time it takes for the funds to appear on your statement is set by your bank or card issuer and is additional to the processing time above.