Cancellation Policy
Cancellation windows
- More than 24 hours before pickup: may qualify for a full refund.
- Less than 24 hours before pickup: cancellation charges may apply.
- No-show bookings may not be eligible for a refund.
Partner bookings
Refund eligibility may vary depending on the local transportation partner who is fulfilling the booking. Where a booking is fulfilled by a partner, their cancellation terms apply to that partner-fulfilled portion of the journey.
Requesting a cancellation
To request a cancellation, contact us at info@sovereigndrive.net or on +1 (437) 661-9476 with your booking reference and the reason for the change. Cancellations are confirmed once you have received written confirmation from us.